I was standing in the queue at Starbucks being excited in the anticipation of the first day of a long week of the Leadership Conference, a full on transformational event with lots of speakers, training sessions, and mind-expanding experiences.
I was wearing a beautiful high quality dress and heals; I had my hair done and a makeup on. The day was going to be great! Anyhow, I was waiting for my green tea minding my own business.
A few moments later, in came a Starbucks employee with a huge cart of different goods. On the very top of that over packed cart, there was a tray with yogurts being in a very precarious position. Suddenly, as the employee turned the cart, the top tray with yogurts came tumbling down on the floor, on my shoes, and on my dress…
Ughr!!! Really?! Why do I have to be standing next to it?
The poor Starbucks employee tried to apologise but I darted from the store being absolutely furious. I was spitting feathers!
As I was walking upstairs to change the dress and figure out how I am going to get the stain out, I was thinking: it is time for you to practice what you teach, Anna.
Don’t get whined up about unimportant things. When these utterly stupid things happen to you, it is a perfect time to step outside of the upsetting situation and not let it mar your happy mood.
Easier said than done.
But I had to calm down!
As soon as I shifted my energy, I got a phone call from Starbucks. The lady on the phone profusely apologised for what happened (she must have been the manager on duty) and she offered to get the dress cleaned at the hotel dry cleaning service. She also told me to stop by at the store to get my free gift voucher.
You can’t beat American customer service!
Life happens! We cannot control everything that is going on around us. What we can control is our attitude. I know, it sounds cliché, but it so true.
If I could give you one tip on how to improve your…